South West Trains (UK) plans to issue BlackBerry devices to more than 850 front-line customer service staff to improve real-time communication with passengers. Train guards, station managers, and platform staff will receive the smart phones. Staff will be able to access service information from the internal Live Departure Board, along with external travel websites. “This is welcome news,” said Anthony Smith, chief executive of watchdog group Passenger Focus, in a statement. “Passengers understand that sometimes things go wrong but what they want is to know what’s happened, how long it’s going to take to fix and when they are going to get moving again.” South West Trains also plans to launch a mobile version of its website.
Recent Articles on GovLoop
- A 21st-Century Education in Ohio Prisons
- How to Be a Nimble Employee
- AI Practices for Better CX
- Delivering AI at Scale Without Missing a Beat
- How Supervisors Can Navigate Negativity
- GTFS: The Secret Sauce Behind Rider-Facing Transit Information
- CX Innovation: Reminder Text Messages Make a Difference
- From Risk to Resilience: Making the Case for Mission-Critical OT Security
- What’s Next for CX?
- Turn AI Investments Into Meaningful Outcomes
Leave a Reply
You must be logged in to post a comment.