South West Trains (UK) plans to issue BlackBerry devices to more than 850 front-line customer service staff to improve real-time communication with passengers. Train guards, station managers, and platform staff will receive the smart phones. Staff will be able to access service information from the internal Live Departure Board, along with external travel websites. “This is welcome news,” said Anthony Smith, chief executive of watchdog group Passenger Focus, in a statement. “Passengers understand that sometimes things go wrong but what they want is to know what’s happened, how long it’s going to take to fix and when they are going to get moving again.” South West Trains also plans to launch a mobile version of its website.
Recent Articles on GovLoop
- How Can Your Digital Experience Support Crisis Response?
- Get Better AI Outcomes Through Information Governance
- The AI-Driven Tools That Transform Service Delivery and Workflow Efficiency
- Lead, Learn, and Connect at NextGen 2026!
- Agentic AI Brings Greater Situational Awareness to Physical Security
- Preserve Service Continuity, Save Money and Modernize IT at Your Own Speed
- A Resilient Workforce Is Curious and Cross-Skilled
- Beyond Denying Access: Minimizing the Damage From a Cyber Breach
- Feeling Burned Out? Try These Ideas.
- March Into Professional Development
Leave a Reply
You must be logged in to post a comment.