Information technology (IT) is central to Gov 2.0, both as a platform for government operations and to provide channels for government internal and public communications. The Internet — the Web in particular, both the static first-generation Web and its reconceptualization as Web 2.0 — is likewise central to nearly every element of modern IT. Internet computing has become more than just a business (and personal) tool; it has reshaped the way individuals and organizations work and interact. Government agencies — public administrations — are of course among the organizations profoundly affected by this on-going revolution.
Gov 2.0 is in many ways a conceptual descendent of Web 2.0. After all, it was Web 2.0 that kicked off the whole ‘2.0’ craze, the idea that a generational leap defined by Net-centric IT should be emulated in every computing application domain. Yet while Tim O’Reilly defined Web 2.0 as “the business revolution in the computer industry caused by the move to the Internet as a platform,” Gov 2.0 is something more. It’s not just a computing platform but a new way of conducting the business of government. Gov 2.0 aims for Web 2.0’s Internet-mediated interactivity and collaboration, but its aspirations are greater: to bring those 2.0 capabilities to government operations whether internally focused or outward facing. The IT platform is central, but the success of Gov 2.0 depends on critical elements beyond IT, on people, policies, and procedures, and on ways that Web 2.0-style approaches:
* improve service delivery and satisfaction
* inform policy
* transform procedures and optimize performance
* enable new services.
Take these points as Gov 2.0 goals. The path to these goals is a focus on measurement, data, analysis, and informed action. But what measurements, data, and analyses, and how do these inform action? The key to these questions is a systematic analysis of Gov 2.0.
This technical note, the second in a series, sketches out such an analysis. It describes the many dimensions of Gov 2.0 and more, and outlines a basic Gov 2.0 implementation roadmap for governmental organizations.