The Ideal Praise-to-Criticism Ratio

Here’s a little something to remember as we interact with our internal and external customers, stakeholders, and partners.

From: http://blogs.hbr.org/cs/2013/03/the_ideal_praise-to-criticism.html


Top performing teams give each other more than five (5) positive comments for every criticism.

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Profile Photo Dick Davies

Often I find the negative comment reflects a personal irritation or lack of understanding. “He who laughs last didn’t get the joke.”

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