Note: This post is of my own personal opinion and is not endorsed or supported by any local, state, or federal government agency.
Maybe I’m completely numb to this, but can we get a final answer on the NARA issues, solutions, concerns, and policy related to the use of Twitter by the Government? I’ve seen a lot of conversations regarding it but have yet to see a final policy. I’ve heard that records management is not even required if it’s not going to keep your organization from functioning if that tool goes away…or something like that?
Some people say it’s like email with regards to records. But does that mean we have to archive every single tweet we make somehow? If so, tell us how to do it? Give us a Federal wide solution! What about responses…do we archive those too? How do we deal with twitter handles? Are there privacy policies that come into play then? If so, give us a Federal wide solution!
More and more agencies are using Twitter everyday. More and more agencies are using social media and social networks everyday. But what are the records issues and the matching solutions? Having a policy in place (that makes sense and is doable) is one thing, but providing a solution is also a need that must go along with that policy.
We need some clear answers and not loosely interpreted information. Where are the lines of text in existing policies that address the uniqueness of social media use by the Government? Show us exactly what needs to be done and then tell us HOW that should be done by providing us with instructions…is there a product that can be used; third-party contracted service; existing government services?
We need closure. I need closure. Is it required for Twitter? If “yes”, show us where the policy states it directly and provide the solution. If “no” then tell us why? If “don’t know” then tell us what the current status of creating such a policy is and how it could potentially affect current usage.