GovLoop Guide: Top Tech Trends in Government




About The GovLoop Guide to Tech in Government

Welcome to the GovLoop Re-Imagining Government Customer Service Research report page. On this page, you will find links to our research report, blogs, and further resources related to customer service. The research report includes results from an online survey, interviews with 11 government employees and numerous best practices to help improve customer service initiatives. If you would like more information about the report, please feel free to contact Pat Fiorenza, GovLoop Research Analyst at [email protected].

Customer service is a core function of government. With government customers having heightened expectations of the level of service government should provide, now is the time for government to identify ways to improve how they deliver customer service. Improving customer service in government does not come without significant challenges. Throughout the Re-Imagining Government Customer Service Research Report, we identify challenges and provide strategies to help you improve your customer service initiatives. We encourage you to view the report, reflect on how customer service operates in your agency, and then share your lessons learned, your best practices and help us work to improve customer service in government. This report is just a start. We want to hear from you and your experiences, together, we can help each other to re-imagine customer service in government.


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Guide Blogs

  • Cloud Technology
  • Data Center Consolidation
  • Mobile
  • Cyber Security
  • Big Data
  • Transparency
  • IT Workforce
  • Social Media
  • Shared Services
  • IT Reform




Thank You To Our Sponsors

This report is brought to you by the GovLoop Technology Solutions Council. The mission of this council is to provide you with information and resources to help improve government. Visit the GovLoop Technology Solutions Council to learn more.