Meet Our Instructors!

GovLoop has handpicked some outstanding experts and senior leaders in government who have “been there” and “done that.”

 

Week 1 Instructor

Amanda Custer

Human Resources Consultant

HR Strategy

U.S. Office of Personnel Management

 

Amanda joined OPM as a Human Resources Consultant in October, 2009. She is a founding member of HR Strategy and Performance Management Solutions, providing consulting services to federal agencies on performance management. Amanda has extensive experience creating performance management programs and systems for agencies, evaluating and drafting performance plans, and developing and conducting training. For the past three years, she has been a guest instructor at the Eastern Management Development Center contributing to the Supervisory Development Seminar. She graduated with her MS in Industrial/Organizational Psychology and her BS in Psychology from Missouri State University. Amanda enjoys theatre, cooking, and browsing used book stores. 

 

Week 2 Instructor

Ryan Hendricks

Human Resources Consultant

HR Strategy & Evaluation Solutions

U.S. Office of Personnel Management

Ryan Hendricks joined the U.S. Office of Personnel Management (OPM) as a Human Resources Consultant in 2009. Since then he has worked on projects relating to selection and recruitment, developing and implementing Federal performance management programs, reviewing Senior Executive performance plans for OPM policy requirements, and delivering training on writing measurable results, communication and feedback, and working in the virtual team environment. Recently, he has worked on a telework survey validation project; leading a team to develop and implement survey measures associated with telework. Ryan received his M.A. from George Mason University in Industrial/Organizational Psychology and his B.A. from the Pennsylvania State University in Psychology. During his free time, Ryan enjoys being outdoors, physical activity, and perfecting his culinary skills in the kitchen.

Week 3

Tony John

HR Consultant

HR Strategy and Performance Management

U.S. Office of Personnel Management

Since joining OPM, Tony has worked on and led a variety of projects like workload analysis and job design, creating organizational performance management systems and individual performance plans for executives, and giving expert consulting on performance management and staffing issues. He specializes in delivering training on managing virtual workers. His proudest achievement was working with a small agency with a failing performance management system, overhauling it, having it pass OPM’s review process, and most importantly working with managers to implement it so that it was utilized effectively. Currently his favorite work is delivering specialized trainings to a federal agency made up entirely of virtual workers and empowering those employees and their managers to succeed.

He has an MS in Industrial/Organizational Psychology from Missouri State University and a BA in Psychology from Brigham Young University with an emphasis in Social Psychology. The things that make him happiest in this world are his wife, his son Will, his  daughter Lauren, and the Boston Red Sox.

Week 4 & 5 Instructor

Kevin Galliers

HR Consultant

HR Strategy and Performance Management

U.S. Office of Personnel Management

Kevin Galliers serves as a Human Resources Consultant for the HR Strategy and
Performance Management Section in U.S. Office of Personnel Management, HR
Solutions. The Section provides solutions to Federal agencies to address individual and
organizational performance matters necessary to properly create and sustain a healthy and
effective results-oriented culture. In his four years at OPM, Kevin has delivered training
on structured interviews, telework programs, and performance appraisals. He has also
certified performance appraisal systems, written position classification evaluations,
developed Senior Executive Service performance plans, and evaluated qualifications of
job applicants through multiple-hurdle selection processes. Prior to his tenure at OPM,
Kevin worked in both the Office Institutional Research and Center for Assessment at
Missouri State University. Kevin holds a Master’s degree in Industrial/Organizational
Psychology from Missouri State University. Outside of work, he spends most of his
time doing outdoor activities. He has not yet tried spelunking, but may cave-in to peer
pressure to do so. Additionally, Kevin enjoys sunsets, long walks on the beach, and dry
jokes.

 

Week 6 Instructors

 

Kate McGrath

Human Resources Specialist

HR Strategy & Evaluation Solutions

U.S. Office of Personnel Management

Kate McGrath has been with OPM for three years. She serves as a Human Resources Consultant for HR Strategy and Performance Management Solutions in the U.S. Office of Personnel Management, HR Solutions. Since joining OPM, Kate has worked on and led a variety of projects including: reviewing and consulting on SES/SL/ST/Non-SES performance plans, delivering training, facilitating focus groups, developing standard assessments, creating and implementing telework services (e.g., auditing telework policies), leading the pilot project for newly developed telework services, leading the development and presentation of critical leadership competencies, and facilitating the classification of positions. Kate graduated with a MS in Industrial/Organizational Psychology and a BS in Psychology from Missouri State University.

 

 

Megan Arens

Human Resources Consultant

HR Strategy and Evaluation Solutions

US Office of Personnel Management

Megan Arens joined OPM as a Human Resources Consultant in October, 2009.  She is a founding member of Performance Management Solutions, providing consulting services on OPM requirements for Performance Management programs and plans.  Megan has extensive experience in consulting on issues regarding telework, developing performance plans, and creating and conducting trainings.  Her recent focus involves identifying Key Performance Indicators (KPIs) for agency program areas, consulting Senior Executives on writing measurable standards, and assisting agencies with strategic planning. Megan holds a Masters degree in Industrial/Organizational Psychology and a BA degree in Psychology from Missouri State University.  She enjoys cooking and tasting unique foods, kickboxing, and being active in her community.

Course Reviewer

Andy is the reviewer and host for the duration of the course. Feel free to reach out with any questions, concerns, or technical issues you encounter throughout the course at [email protected]

 

Andrew Krzmarzick

Director, Training and Development

GovLoop

Andrew Krzmarzick is the Director of Community Engagement at GovLoop, the leading knowledge network for public sector professionals. Over the past five years, Andrew has helped the GovLoop community grow to more than 125,000 members, led a government-wide mentors program, authored dozens of guides and blogs, and delivered scores of training sessions on social media, government careers, generational diversity and telework. He is also working on projects at the cutting edge of virtual learning and events in government. Andrew is a board member for ASTD’s The Public Manager magazine as well as the Next Generation of Government Training Summit. Andrew has a MA in Theology from The Catholic University of America and a BA in Philosophy from Iowa State University. He resides with his wife and two children in Durham, North Carolina, where he’s an active member of his faith community, serves on the Marketing Advisory Board for Durham Cares, and leads an open data movement as Co-Captain of the Durham Code for America Brigade.