The coronavirus pandemic has disrupted government operations in profound ways, including traditional communication between public sector workers and the constituents they serve.
Forced to find innovative solutions for this new challenge, many agencies sought to stay connected by doubling down on digital services.
In this free report, you’ll explore the shifting expectations customers have for the government, the necessity for government to engage people where they are and the kinds of tools that can meet those expectations.
You’ll also learn:
- Best practices in constituent engagement.
- How to future-proof citizen engagement.
- How the state of Tennessee gave a voice to constituents and enhanced its customer service.
Author: John Pulley, Contributing Writer
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