The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
Posts Tagged: citizen engagement
To navigate and succeed in this digital environment will require consciously acquiring new skills, and updating existing ones. Digital Literacy is the new mantra and needed call to action for all of us.
My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.
Local governments are recognizing that in order to innovate, they need to act upon new ideas, as well as focus on new ways of delivering services.
In Georgia, digital services don’t end at IT consultations and website updates. Instead, they’ve prioritized a human-centric experience.
Whether you live in a small town or large metropolis, you might be noticing profound changes in the way you interact with local government. Cities around the world – from San Francisco to Singapore and many in between – are leveraging emerging technologies to deploy smart, connected cities.
Your best resources for change and information aren’t money or time, it’s citizen ideas.
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.