There are many benefits to automation in government but many concerns that arise as well. Here are five misconceptions about automating government services.
Posts Tagged: citizen engagement
Creating a safe meeting space to have deeply impactful conversations ultimately leading to social change can be challenging. Here’s how you can get through.
Are you just starting out with digital communications, moving paper bulletins to emails? Or have you been running paperless and automated end-to-end agenda management for years?
Read this post to find out the differences between collaboration and collective impact. Which works better? And what will take your team to the next level?
Omnichannel means having the ability to meet users’ needs on whatever device and through whichever channel they prefer.
As a local government leader, you are tasked with finding ways to more effectively serve and engage your citizens digitally. For local government agencies, this can be a very dauting task. Many cities and counties serve extremely diverse populations – millennials, gen-Xers, baby boomers, students, full-time residents, tourists, non-native English speakers and the list goes… Read more »
You want to hear a secret? City governments are still at the beginning stages of understanding how best to optimize the use of machine learning (ML) algorithms to make city services more efficient. Here’s why.
Algorithms are made up of someone’s opinion and experience. Therefore, we should ensure that the opinion and experience of people who will be impacted by the algorithm is captured in the design of the algorithm such that we can remove as much bias as humanly possible.
Getting feedback directly from your customers through a focus group could be highly beneficial to the success of your project.
We need more than just data scientists doing city work; we need a strong ecosystem that will support a smart team of urban data scientists as they assist city leadership in driving successful outcomes for citizens.