A Checklist for Digital Public Meetings

A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.

How Coronavirus has Changed the Way Cities and Residents Communicate on Social Media

A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.

Designing for Accessibility Makes You a Better Human

When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.

7 Ways Government Agencies Can Identify Newsworthy Stories

For government agencies wanting to take a proactive stance and be more strategic with their public image, the key is to identify newsworthy stories within the organization.

How to Make Customer Experience Your Mission

Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.

Making the Case for Prioritizing Government CX

The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.

Digital Literacy: A Foundation for Successful Smarter Cities

To navigate and succeed in this digital environment will require consciously acquiring new skills, and updating existing ones. Digital Literacy is the new mantra and needed call to action for all of us.