A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.
Posts Tagged: citizen engagement
A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.
For government agencies wanting to take a proactive stance and be more strategic with their public image, the key is to identify newsworthy stories within the organization.
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
To navigate and succeed in this digital environment will require consciously acquiring new skills, and updating existing ones. Digital Literacy is the new mantra and needed call to action for all of us.
My San Jose, the city’s premier 311 reporting app, is reflective of what impactful digital services can mean to a community.
Local governments are recognizing that in order to innovate, they need to act upon new ideas, as well as focus on new ways of delivering services.
In Georgia, digital services don’t end at IT consultations and website updates. Instead, they’ve prioritized a human-centric experience.