Granicus has just announced the winners of its 2023 Digital Government Awards — recognizing state and local agencies that excelled in seven award categories: Changemaker, Community Engagement, Customer Experience, Digital Transformation, Operational Efficiency, Trust & Transparency, and Website of the Year.
Access to justice is a fundamental right. With connected online tools, courts are fulfilling that promise with equity.
The White House’s latest Executive Order is pushing agencies to build better citizen experiences. Here are three tips to help agencies seize the moment.
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
How can federal agencies use low-code development platforms to ensure accountability and improve trust in government?
Learn how using low-code to create powerful experiences — particularly around self-service — can increase access to government services and programs.
Bridging generational gaps with modern technology improves service and contributes to more vibrant, successful communities.