Balancing Power for Better Public Services
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
To develop modern community connections, government leaders should explore the untapped potential of recreational esports.
Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
How can federal agencies use low-code development platforms to ensure accountability and improve trust in government?
Learn how using low-code to create powerful experiences — particularly around self-service — can increase access to government services and programs.
Bridging generational gaps with modern technology improves service and contributes to more vibrant, successful communities.
A single app or portal can help local governments meet evolving user expectations, simplify work for staff and make the best use of budget resources.
Every department in a government can’t come up with different answers and survive a crisis or achieve efficient, successful operations. There must be a coordinated strategy in which a government is examining – and meeting – the desired experience for all true stakeholders through its digital infrastructure.
Maintaining election integrity isn’t easy, but it’s work that could change the outcome of this election and the future of our governmental institutions.