Every department in a government can’t come up with different answers and survive a crisis or achieve efficient, successful operations. There must be a coordinated strategy in which a government is examining – and meeting – the desired experience for all true stakeholders through its digital infrastructure.
Maintaining election integrity isn’t easy, but it’s work that could change the outcome of this election and the future of our governmental institutions.
If governments employ the technology Gen Z is dependent on, they can harness Gen Z’s energy, creativity, ideas, and diversity to great benefit.
A digital public event needs a checklist to ensure that you’ve considered everything needed to host a productive conversation.
A study of social media usage during the last four months shows that residents are looking to their city’s leaders as trusted and authoritative sources of information.
When your project’s success depends on people using it, your best move is to make sure that your whole community can use the service that you’re building.
For government agencies wanting to take a proactive stance and be more strategic with their public image, the key is to identify newsworthy stories within the organization.
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
The government holds a monopoly on certain citizen services, but that doesn’t exempt them from making the experience smooth.
To navigate and succeed in this digital environment will require consciously acquiring new skills, and updating existing ones. Digital Literacy is the new mantra and needed call to action for all of us.
