Dec. 15 – How to Measure Your Customer Experience

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We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX).

As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience.

Join us online Thursday, Dec. 15, at 2 p.m. ET/11 a.m. PT to hear from government and industry leaders about the most useful customer experience metrics.

You’ll hear from:

  • Barbara Morton, Deputy Chief Veterans Experience Officer, U.S. Department of Veterans Affairs

Register for free now:

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