Technology has changed the way we think about customer experience. As citizens, we want to engage and access services at a time that is convenient and in a manner that fits our individual needs, while ensuring our issues are resolved quickly.
Every day, citizens’ expectations of their government’s digital services are growing, and it’s up to agencies to meet the demand. In order for this digital revolution to succeed, agencies need the right people, processes and technology in place to make customer experience innovations a reality.
So how do agencies move to more robust customer experience solutions that enable faster and more flexible access to services?
Join us for an on-demand discussion as we explore the future of government customer experience.
Specifically, you’ll learn:
- Why agencies are making an omni-channel customer experience approach a priority in their planning for the future.
- The major roadblocks to creating technological innovations in government customer experience.
- The results of a GovLoop, Genesys and General Dynamics IT survey focused on customer experience technology trends in government.