Citizens are increasingly look to engage with government through digital services, however the experience varies widely from agency to agency. Leading agencies are developing citizen-centric websites, mobile experiences and opening up data portals previously inaccessible to citizens. These agencies are seeing their citizens increase their digital engagement, and are beginning to view their website as the primary method for communicating with citizens.
While many see digital services as a logical next step, getting there is easier said than done. Fortunately, there are government organizations leading the way such as the State of New York and city of Louisville. Tune in on-demand and hear Dan Katz from Acquia for a fire-side chat with government leaders Jason Ballard CIO of Louisville; Kishor Bagul, former CIO from the State of New York; Melanie Galinski, General Manager of NY.gov and Jessica Harrison UX Manager of NY.gov.
Specifically, you’ll learn:
- How both Louisville and New York approached their website through a citizen-centric lens, the results they’ve seen and what’s next on their digital roadmaps
- How to evaluate your own website through the eyes of the citizen
- Walk away with practical tips for creating a citizen-centric digital government