Feb. 22 – 5 Strategies for Increasing Customer Engagement

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A few months back a GovLoop community member received this request while working with their city to update property records: “Can you fax me over a copy?” The answer was no. Who has a fax machine anymore, let alone one at home.

All this is to say that oftentimes, the government lags behind on using technology to better engage with customers. Those outdated systems often create lower engagement and can erode constituent trust.

Join us online Wednesday, Feb. 22, at 2 p.m. ET/11 a.m. PT to hear from government and industry experts about strategies you can begin using today to increase customer engagement.

You’ll hear from:

  • Endi Silva, Director Of Program Development, Texas Department of Information Resources
  • Summer Xiao, Deputy Chief Information Officer, Enterprise Applications/Project Management Office, City of Houston
  • Bob Benstead, Industry Director, Public Sector and Utilities, Infor

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