Government agencies at all levels are making inroads into understanding and providing better customer service both to citizens and internal employees. But significant challenges still remain. Agencies must operate on tighter budgets and with smaller staffs. In addition, today’s citizens and stakeholders demand fast, accurate answers from government and easy-to-follow online interactions, and they clearly express their dissatisfaction if those expectations are not met.
On top of that, citizens expect to be able to interact with agencies through a myriad of communications channels, including phone, e-mail, websites, mobile devices, social media and more.
But despite these significant obstacles, government is rising to the customer experience challenge in large part by investing in technologies that can help.
In order to understand these new technologies, processes and best practices, you’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10am-4:30pm ET/7am-1:30pm PT. You’ll hear from government and industry experts about how to enhance your organization’s citizen engagement and customer experience.
Register for free now:
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