How do you measure a good experience? Or a bad one?
The President’s executive order around improving government customer experience (CX) is more than a year old, which means agencies have spent the last 365 days reassessing their CX strategies and making updates. How do we know if these updates are working?
Join us online Wednesday, May 17, at 2 p.m. ET/11 a.m. PT, to hear from government and industry leaders about which benchmarks to use to gauge your agency’s CX efforts and tools you can use to better meet those standards.
Specifically, you’ll learn:
- How to measure CX’s true impact.
- Where agencies stand on the CX targets outlined in the executive order.
- How to overcome common challenges experienced by other agencies, and hear lessons learned by government leaders.
You’ll hear from:
- Evan Albert, Director of Measurement and Data Analytics, Department of Veterans Affairs
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Matt Carter, Senior CIAM Specialist, Okta
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Ben Straub, Head of Public Sector, Atlassian
Register for free now:
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