Employee experience (EX) and customer experience (CX) are deeply interconnected. When employees are supported, engaged, and empowered, they are better equipped to deliver high-quality services to constituents. Yet in the face of heavy workloads and competing priorities, this relationship is often overlooked.
Join us on Wednesday, Oct. 15 at 2 p.m. ET/11a.m. PT to learn from EX and CX experts as they examine how improving internal experiences directly enhances public service delivery.
Specifically, you’ll learn:
- The role of EX in shaping effective CX strategies.
- How to build a workplace culture that supports service excellence.
- Actionable approaches to align employee engagement with constituent impact.
You’ll hear from:
- Annette Franz, Founder and CEO, CX Journey Inc.
- Greg Kihlström (He/Him/His), MBA, ACC, CLSSBB, Principal, The Agile Brand
- Luke Norris, Vice President, Platform Strategy & Digital Transformation, Granicus
Register for free now:
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