Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government.
So, where does that leave agencies almost two years later? Where are they in their journeys?
Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.
Specifically, you’ll learn:
- How to actually define user experience and set an agenda for improvement.
- What metrics to measure success.
- What policies and tools successful agencies use to achieve their user experience goals.
You’ll hear from:
- Jay DuBois, Multichannel Experience Office (MCXO), Taxpayer Experience Office (TXO), Internal Revenue Service
- Dana Chisnell, Executive Director (Acting), Customer Experience, Office of the Chief Information Officer, United States Department of Homeland Security
- Willie Hicks, Public Sector Chief Technologist, Dynatrace
Register for free below:
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