Sept. 21 – Updating Your Agency’s End User Experience – How?

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Back in 2021, the Biden Administration released an Executive Order providing a vision for improving user experiences with government.

So, where does that leave agencies almost two years later? Where are they in their journeys?

Join us online Thursday, Sept. 21 from 2-2:45 p.m. ET/11-11:45 a.m. PT to hear from government and industry leaders about the frameworks they use to improve user experience.

Specifically, you’ll learn:

  • How to actually define user experience and set an agenda for improvement.
  • What metrics to measure success.
  • What policies and tools successful agencies use to achieve their user experience goals.

You’ll hear from:

  • Jay DuBois, Multichannel Experience Office (MCXO), Taxpayer Experience Office (TXO), Internal Revenue Service
  • Dana Chisnell, Executive Director (Acting), Customer Experience, Office of the Chief Information Officer, United States Department of Homeland Security
  • Willie Hicks, Public Sector Chief Technologist, Dynatrace

Register for free below:

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