A Memo to Future Deputies

Congratulations. Here are ten suggestions from a former Deputy:

1. Be your agency’s Chief Operating Officer. No one else has the scope of authority to do this job.
2. Listen. Within the first 15 days interview 10 to 20 people who know the agency well. Ask them:

What are the best things about the agency?
What are the top few things that should be changed?
Who are the most respected people in the agency? (Make sure you interview these people.)
If you were in my shoes, what would you work on?
What are the major obstacles to successfully finishing the work you suggest and how can they be overcome?

3. Plan. Take what you learned from the interviews to your boss. With your boss, write down what you will accomplish in your first year. Include items 4 through 8 below. Include specific mid-term goals. This is your personal performance plan. Your inbox will relentlessly try and knock you off your plan. Don’t let it.
4. Learn. Have key agency performance measures reported to you at least every quarter (shoot for every week). The measures must reflect the President’s priorities. After two reporting cycles you will know more about the agency than anyone else.
5. Get help. Establish a team that can help you interpret the performance data. They should look for trends, anomalies, and best practices.
6. Manage. Regularly meet with the head of every major office (e.g., the Under Secretaries) to review the office’s performance. Use performance data to improve operations, formulate budgets and make policy decisions. Measures for reporting don’t mean much. Measures for managing are vital.
7. Motivate. Link awards, promotions, pay increases, bonuses, and other recognition to the agency’s performance. Personally recognize people who exceed expectations.
8. Show the world. Publicly release performance data at least every quarter (shoot for every week). Accountability is your best friend.
9. Be honest. In Washington DC, reputation is the coin of the realm.
10. Have a blast.

One last thing, if a former Deputy calls, always take the call.

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Great post. I think #2 is very important. Hopefully, with technology we can expand #2 to all members of an organization. I really like the concept of TSA’s Idea Factory where all staff can submit ideas and are voted on by their peers. The combination of high tech (Idea Factory) and high touch (personal meetings with key top people) would serve one well.