Open Government Data Benchmark Study (12/01/2010) – Socrata survey reveals state of open data from the perspective of the public, government and developers. Nearly half of agencies surveyed are already publishing data. http://www.socrata.com/benchmark-study/
Smartphone use growing (01/06/2011) – Nielson study confirms TV is still used by most Americans to obtain news content, but mobile is growing quickly. From newspaper apps to television news clips or even user-generated clips, more and more users are watching and reading content through mobile devices. http://www.bizreport.com/2011/01/nielsen-whos-consuming-media-and-how.html
NASCIO Negotiates Terms of Service (TOS) with Facebook (01/05/2011) – Facebook and the National Association of Chief Information Officers (NASCIO) negotiated changes to the TOS for use by state and local governments. The revised terms resolve a series of legal issues and are available for immediate use. http://www.nascio.org/newsroom/pressrelease.cfm?id=93
How we shared content in 2010
StumbleUpon (01/03/2011) – StumbleUpon surpassed Facebook as the #1 source of social media traffic in the US. StumbleUpon helps you discover and share great websites and delivers pages matched to your personal preference [Caveat: StumbleUpon may generate a lot of traffic for other websites, but that does not necessarily mean it gets a lot of traffic for its own.] http://blogs.forbes.com/oliverchiang/2011/01/03/stumbleupon-passes-facebook-as-top-source-of-social-media-traffic/?boxes=Homepagechannels
Customer Experience Matters
- Using social media to create customer experience (01/03/2011) – Social media can help build a rich relationship with customers, which ultimately can lead to better service. By listening, responding and acting on customer comments, government can create great customer experiences. http://mashable.com/2011/01/02/social-media-customer- experience/?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A +Mashable+%28Mashable%29#
Creating an Experience-Driven Culture (12/20/2010) – Organizations need to design their internal culture to provide great customer experience every day. Efforts cannot be isolated in a single department, or in one or two positions. Every role within an organization should work together towards an enterprise-wide experience-driven culture.
Social Media Convergence (12/10/2010) – The trend in 2011 will be for government to integrate social media into their business processes. As a mainstream method of interacting with customers, social media will become part of the toolkit of interaction options. http://smartblogs.com/socialmedia/2010/12/10/why-2011-will-be-the-year-of-social-media-convergence-and-what-that-means-for-you/
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