INPUT Senior Analyst Justin Spratley reports on social media and the 9-1-1 dispatch center.
Frequent readers of the INPUT B2G Blog may have noticed several postings related to the rise of social media and its implications on both government services and the government technology marketplace. (I recommend taking a look at postings by Kyle Ridley, Kate Tussey and Evan Halperin.) Today, I continue that theme with a look at how the rise in requests for emergency assistance via social networking platforms affects operations in public safety answering points (PSAPs).
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