The Federal Coach: Immigration Services Head — From Havana to Washington, D.C.

This week I spoke with Director of the U.S. Citizenship and Immigration Services Alejandro Mayorkas. Immigrating to the United States from Havana at the age of one, Mayorkas now oversees the largest immigration service in the world. In our interview he talks about how his Cuban immigrant status has affected him as a leader of USCIS.

Q: As the USCIS Director, you oversee a workforce of nearly 18,000 people. What methods do you use to motivate your employees?

The people in our agency are motivated. The key for a leader is to tap [into] that sense of motivation and empower people to exercise the talents that they have developed over the years, and for those who come new to it, educate them on what a privilege it is to be a part of our agency.

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