The Federal Coach: When we don’t trust government

In today’s column I address the issue of declining public trust in government – and how building up that trust begins in your home agency.

As a Toyota owner, I was disappointed when the company failed to recall its vehicles after large numbers of driver complaints about sticky gas pedals. However, I was not surprised that a company would overlook the data in favor of profits.

On the other hand, we expect our government to take care of those things no other organization will — fixing the economy, guarding our national security, assisting in recovery efforts. So each time an agency fails, our confidence in government erodes.

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