Steve Ressler, Founder and President of GovLoop, presented an interesting perspective recently in his monthly Government Technology column. Quoting Facebook founder Mark Zuckerberg, who defines “hacking” as “an approach to find a shortcut to solve a complex problem,” Ressler noted that he “encourages city and state officials to think about how to hack their city or state.”
“Think like a hacker,” he wrote. “How do you construct outreach and services to get the behavior you want?…the specific actions you want citizens to take (making timely payments, and weatherizing homes, etc.).”
Ressler continues to suggest three ways cities and states can “hack” their organizations. It’s worth a read. Let us know what you think, we’d love to hear your feedback!