What is your Customer Service Vision for 2010?
We all make New Year’s Resolutions for ourselves. We envision what we might accomplish or become. What about a customer service vision for your organization?
Regardless of how good your customer service is, service quality can always be improved. Service improvements in 2010 are the quickest way to bounce back after 2009 – no matter how you measure your bottom line.
Great service is the key to loyal customers, favorable media coverage, and citizen acceptance of change. Other benefits of great service include getting more work done in less time. Provide great work the first time, and your “one call service” makes processes more efficient, and customers happier.
But we all know that. What's the next step?
Stephen Covey’s Habit 2 says “Begin With The End in Mind”. Along those lines, it's a great idea for every organization develop a Customer Service Vision. Establishing a Customer Service Vision for your organization, program, or department can make all the difference. If you don’t know where you are going, how will you know how to get there?
The start of a new year is a great time to lay out your plans for improving service.
• What are the strengths you can build on?
• What are the obstacles standing in your way?
• What programs do you need to enact to get you there?
Working with your team to develop your Customer Service Vision will get you where you want to be this year. Here are some examples of simple and powerful customer service visions
Lexus: “We treat each customer like a guest in our home”
Southwest Airlines: “Southwest Cares”