“Do more with less” is the mantra that government has been singing for years. But now, the “do more with less” refrain has been transformed with technology and automation to “do better with less. “ Business process management and streamlined technologies are changing the landscape so government can actually get more done with fewer resources.
Part of the reason for the transformation is the evolution of devices. We now live in a world dominated by devices; there are more than a billion smartphones connected to the information grid. And government is getting into the automation game, too. An example? The FBI is currently working on a program that creates a common language across devices. Simple fixes that are making a big difference.
“Government organizations are rethinking the way they use technology and putting it in the hands of business people,” said Alan Trefler, Pega’s CEO. On June 8-10th, Pega is hosting their PegaWORLD conference geared toward changing the way government thinks.
One entity rethinking the way they operate is the state of Maine.
“We use a process-staged approach to application development,” said Douglas Averill, the director of business process management for the state of Maine. “What we don’t want to have is business in one room and application development in a different room. We are putting them together.” Averill will be a panel speaker at PegaWorld and will further discuss Maine’s approach. You can find his session here.
To get ready for the upcoming PegaWORLD event, we asked both Trefler and Averill their top five can’t-miss reasons attendees will benefit from PegaWORLD.
- A Chance To Connect: “The conference gives attendees and speakers an opportunity to understand where other government organizations are on their BPM journey,” said Averill.
- Collaboration Made Simple: “Attendees and speakers can discuss our roadmaps together,” explained Averill. “We are then able to start identifying sections of reusable functionality. Unlike the private sector, the public sector is essentially open source. We can pick it up and give it to another state. They can reuse it. We can share assets in a way that is a little more transparent.”
- Leading Through Learning: “There will be more than 50 specific customer case studies,” said Trefler. “There will be numerous transformative case studies where they will describe how they thought about a problem, what they undertook to address the problem and what the results and outcomes were. “
- A Safe Space For Industry and Government: “Government customers often talk about how they take lessons not just from other government agencies but also from the work being done in the private sector,” said Trefler. “There is a terrific cross-pollination that occurs that we find to be incredibly exciting.”
- Focus on Government: “Monday is government day,” said Trefler. “There will be a keynote by the FBI’s Richard Haley and panels featuring the state of Maine, the USDA and the Centers for Medicare and Medicaid.”
Trefler’s insider tip: “Make sure you check out during Monday’s government day for the session with the BNY Mellon. They are going to show how they are using BPM to transform one of America’s oldest financial institutions.”