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Let’s Get Critical: Learn to Connect in Conflict

Casual chit-chat is easy; true conversations that tackle sensitive subjects are more difficult and can even affect workplace collaboration if they’re not handled properly. It’s essential that your agency’s employees are able to have high-quality conversations that leave everyone feeling heard – not hurt.

With many agencies gravitating toward a hybrid workplace, it’s even more important that employees continue to work on strengthening their critical conversation skills. Without face-to-face interactions, intentions and tone can get lost, and misunderstandings can brew.

When people across your agency have good conversational skills, your organizational culture overall is stronger. This leads to better decision-making and collaboration opportunities, as well as more successful work relationships with peers and supervisors.

Join us online Tuesday, Aug. 23 at 2 p.m. ET/11 a.m. PT to hear from Jennifer Oribello, Senior Learning and Organization Development Specialist II from the Federal Reserve Board, about the do’s and don’ts of critical conversations.

Specifically, you’ll learn:

  • The tell-tale signs of poor communication.
  • When to elevate a conversation and how to make it impactful.
  • Steps to take when a critical conversation with a colleague, peer or supervisor is necessary.

Attendees can earn one Continuing Professional Education (CPE) credit.  

Busy Aug. 23? Go ahead and register anyway. You’ll receive a follow-up email from us Aug. 24 with a link to the recording and the training recap blog post.

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