September Online Training Sessions Are Set
Our webinar line-up includes timely information, expert insights, and real-world examples to improve your knowledge and confidence.
Posts By Megan Pleasant
Why Do Public Servants Keep Coming Back to NextGen?
Sharpen your leadership skills and gain fresh insights at the NextGen Government Training Virtual Summit this October.
Conflict Isn’t the Enemy: Tips for Difficult Conversations
In a recent GovLoop Supervisors CoP discussion, speaker Ria Balbos-Jordan explained how healthy conflict can actually be a good thing.
Turning Strategy into Better Service
When people hear the word transformation, they often think about new technologies, AI, or modernized systems. But a recent GovLoop discussion on transformation in state and local government revealed a broader reality: true transformation is about improving how agencies serve residents while helping employees work more effectively. Across the conversation on July 29, the followingRead… Read more »
Are You Validating Your Constituents’ Concerns?
Nobody remembers the routine customer service interaction where everything goes exactly as expected. But people do remember the moments when something goes wrong, especially if the issue is handled poorly. That was the central message of the recent GovLoop CX Community of Practice virtual discussion, featuring Laurie Brown, CSP,communication skills expert and author. During theRead… Read more »
Cloud-Native AI, On-Premises Control: A New Path to Government AI Innovation
Government agencies are under growing pressure to embrace AI. But for organizations managing sensitive data, there’s a catch: how do you take advantage of advanced AI capabilities without sending mission-critical information to the public cloud? That challenge is stopping many promising AI initiatives before they can scale. Concerns about unpredictable cloud costs, data sovereignty requirements,Read… Read more »
Online Training: Let’s Look at the August Line-Up
As back-to-school season nears, maybe you’re feeling a little inspired to do some learning yourself? We’ve got you covered with plenty of free online trainings throughout the month of August. You’ll learn tips and techniques from experts on creating more satisfactory customer service, shoring up your cybersecurity, and conquering conflict resolution. Take a closer lookRead… Read more »
Can You Distinguish Coaching From Micromanaging?
Most supervisors want to support their teams — but where’s the line between helpful guidance and too much oversight? In our most recent Supervisors in Government Community of Practice session, we sat down with Julia Barr, Senior Manager, Partnership for Public Service, for a candid discussion on the differences between coaching and micromanaging, how eachRead… Read more »
You Can’t Secure What You Can’t See: The Case for Visibility
From water treatment plants and public utilities to traffic management systems, communities rely on operational technology (OT) every day. These systems help deliver essential public services, but they also present a unique cybersecurity challenge. OT environments often include specialized and legacy equipment that can be difficult to identify, manage, and secure using traditional IT tools.Read… Read more »
Celebrating Government’s Unsung Heroes: Submit a Nomination for the NextGen Public Service Awards
Public servants rarely seek the spotlight. They spend their days solving problems, improving services, supporting colleagues, and helping communities thrive. Yet many of their contributions go unrecognized outside their immediate teams. That’s why the NextGen Public Service Awards were created: to celebrate the government employees who are making a real difference and ensure their workRead… Read more »