October’s Online Training Lineup

The temperatures may be cooling down, but the opportunity to learn new skills is heating up with October’s online training line-up.  

From agentic AI to the do’s and don’ts of delegation, there’s something for everyone. We’ve also got the NextGen Government Virtual Training Summit that you won’t want to miss – it’s a full day of free professional development with the opportunity to earn up to five CPE credits. 

Take a look at the dates and times of trainings below, and be sure to register, even if you can’t make it the day of. We’ll send you a recording the next day so you can learn at your leisure. 

The Future of AI and CX

AI has impacted almost every facet of government services, with customer experience being no exception. So, what does an AI-powered CX strategy look like?

Join us online Monday, Oct. 6 from 1-1:30 p.m. PT/4-4:30 p.m. ET to hear about the AI trends we can expect to see moving forward.

Why Building Data Resilience Is Essential: Secure, Compliant and Ready for Anything

Whether you’re facing cyber threats, compliance audits, or the next big system migration, your data resilience strategy can’t be an afterthought.

Join us on Thursday, Oct. 9 at 2 p.m. ET/11 a.m. PT to learn how to strengthen the programs that manage and secure your data.

Empowered Employees, Exceptional Service: The EX-CX Connection

Join us on Wednesday, Oct. 15 at 2 p.m. ET/11 a.m. PT to learn why, when employees are supported and empowered, they are better equipped to deliver high-quality public services.

NextGen Government Virtual Training Summit

Join us at the upcoming NextGen Government Training Virtual Summit on Wednesday, Oct. 22! It’s a full day of free professional development keynotes and breakout sessions, with a chance to earn up to 5 CPE credits.

The Do’s and Don’ts of Delegation

If you find delegation downright daunting, it’s time to learn how to master this critical management skill.

Join us online Monday, Oct. 27 from 4-4:30 p.m. ET/1-1:30 p.m. PT to learn the basics of delegation from a seasoned career coach.

How to Achieve Mission Success

Achieving mission success means delivering services fairly, transparently, and effectively.

Join us on Wednesday, Oct. 29 at 2 p.m. ET/11 a.m. PT to hear from experts who have successfully navigated the complexities of mission delivery.

The Rise of Agentic AI in Gov

Agentic AI is transforming the way government agencies approach automation and decision-making. 

Join us online Thursday, Oct. 30 at 2 p.m. ET/11 a.m. PT to explore the fundamentals of agentic AI and learn how it can be applied responsibly in government.