Digital transformation and better constituent experience (CX) are two objectives agencies have been working toward for some time. The COVID-19 pandemic hit the fast-forward button on those efforts, however, highlighting how much the public relies on the government for factual, readily accessible information – and how far agencies need to go technologically to make sure they can provide it.
Chatbots emerged as a quick and effective fix as public demand for information soared, flooding websites and crashing outdated networks. In this playbook, you’ll explore how successful agencies are putting them to use.
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