In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
Posts Tagged: chatbots
Civil servants are trying to deliver the services that people need with no time to waste.
Government leaders need to think of emerging technologies through the lens of innovation and through not the lens of technology.
The websites themselves are incredibly intuitive and easy to use, led by a simple extra project that a technical writer took on.
Chatbots use AI to simulate human conversation, and agencies nationwide are finding them valuable for constituent and information services.
Chatbots are emerging as the next paradigm shift in digital communication for government. But which system provides the most value: search-based or guided interaction?
Here are five ways the public sector can start thinking about incorporating artificial intelligence, automation and chatbots.
At a recent roundtable with Genesys and GovLoop, we heard from several experts in the field of automation and artificial intelligence. These leaders, as well as many public servants in the room, shared their experiences with AI and chatbots.
With the increase in technological innovation, agencies are looking for new ways to increase citizen engagement and satisfaction. Investing in artificial intelligence (AI) and chatbots may be a way to transform the way organizations interact with citizens.
From answering business registration questions for citizens like me to streamlining procurement for city officials, chatbots can make governments more efficient and accessible in six ways.