If call center agents cannot hear and understand what constituents are saying, they run the risk of providing a poor experience and undermining trust.
Posts Tagged: Constituent Engagement
Customers have shifting expectations for the government and it’s necessary for government to engage people where they are.
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”
Montana resolved its communication problems and implemented a scalable solution that delivers personalized communication to its constituents.