Citizen interactions with government agencies, compared with private companies, can seem like night and day in terms of ease, efficiency and speed.
For starters, many government services start with paper applications. Although documents may be available online, they often don’t display well on mobile devices, such as smartphones and tablets, and sometimes must be printed and manually filled out anyway.
When citizens finally complete and submit documents, whether by mail or electronically, there’s an extensive workflow process that takes place inside the agency. Paper documents are printed and routed through intra-office delivery systems to multiple reviewers before being filed.
While documents are being processed internally, citizens are stuck in a painful waiting period. They must wait and see whether or not they qualify for a medical or education benefit, social services or critical government programs, and they have few ways of checking in on progress.
However, several agencies have taken steps to improve these cumbersome interactions by transitioning from manual, paper-based processes to digital experiences that empower citizens to quickly serve themselves.
To better understand why government agencies need to invest in digital transformation, what challenges they face, and how next-gen digitized forms can drastically improve government operations, GovLoop partnered with Adobe to gain insights. In this report, you’ll hear from Jeff Stanier, Director of Product Management for Adobe Experience Manager Forms and Richard Calentine, Senior Value Engineer for Adobe Systems Federal.
In this GovLoop resource, we build the case for why this change is needed and how you can better understand the benefits that come from investing in better digital experiences.