Mapping the End-to-End Customer Journey
To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.
Posts Tagged: adobe
Mobile Fieldwork in San Diego
This blog post is an excerpt from our recent report with Adobe, Mobile Fieldwork in Government: Breaking Down What You Need to Know. To download the full piece for free, head here. San Diego County prides itself on providing superb, cost-effective services and making every citizen interaction convenient, including offering timely access to services through digital… Read more »
How Digital Forms Are Making Inspections Easier for Fieldworkers
Technology is evolving quickly, and a lot of agencies are trying to keep up by adopting more online services. However, most government fieldworkers use paper-based processes to collect data during inspections. A recent GovLoop online training discussed how agencies can employ digital platforms and improve mobile capabilities to increase efficiency for fieldworkers.
How to Thrive in the Digital Economy
In GovLoop’s recent online training, public and private sector experts explored ways to turn data into actionable insights.
5 Tips for Improved Digital Asset Security
Here are five in-house steps government agencies can take to help create a stronger line of defense from unknown cyberthreats.
How Gov Can Personalize Online Citizen Services
With more people consuming information online than ever before, governments must find ways to modernize their citizen experiences.
A Digital Path Forward for Government Forms
As agencies maintain more documents, they need solutions to easily manage, update and route information without it turning into a big ordeal. These types of investments will have major payoffs for citizens and the employees who serve them.
4 Benefits of Going Paperless
Learn why agencies are moving to digital solutions from paper and PDF forms and how they are streamlining and optimizing these processes.
The Drivers of HR Modernization
Government agencies are under increasing pressure to adopt solutions that will streamline workflows and save money. From policy mandates to rising citizen expectations, here are a few factors that are making change inevitable.
How to Do Communications Right
Learn how your digital communications strategy can get the right information, to the right people at the right time.