The Many Layers of Building a Digital Government

Modern technology can make these aims attainable when the right solution is found, bridging the gap between government and a segmented population.

People-Centered Government: Integrating CX in Digital Transformation

Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?

Creating a Personalized, Digital Experience in Government

Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.

Digital Transformation Through Electronic Signatures

Paper processes can be a time-consuming and inefficient constraint on agencies. Electronic signatures offer a step up for agencies considering ways to save time and resources.

Using Tech Solutions to Ditch Paperwork, Prioritize People

While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.

Mapping the End-to-End Customer Journey

To deliver a high level of service, your organization needs an integrated system that lets you create personalized experiences across any channel.

Mobile Fieldwork in San Diego

This blog post is an excerpt from our recent report with Adobe, Mobile Fieldwork in Government: Breaking Down What You Need to Know. To download the full piece for free, head here. San Diego County prides itself on providing superb, cost-effective services and making every citizen interaction convenient, including offering timely access to services through digitalRead… Read more »

How Digital Forms Are Making Inspections Easier for Fieldworkers

Technology is evolving quickly, and a lot of agencies are trying to keep up by adopting more online services. However, most government fieldworkers use paper-based processes to collect data during inspections. A recent GovLoop online training discussed how agencies can employ digital platforms and improve mobile capabilities to increase efficiency for fieldworkers.