The $16.7 Billion Opportunity for Agencies That Digitize
Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.
Posts By Nicole Blake Johnson
Government Leaders Say CX Must Be Bigger Than the CIO
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
GSA’s Anil Cheriyan Defines Strategy for Scaling Modernization Efforts
As Director of GSA’s Technology Transformation Services, Cheriyan wants to see IT transformation take root at scale by focusing on seven key areas.
What HUD’s Modernization Effort Means for Employees and Public Programs
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Federal CIO Defines ‘Guardrails’ to Speed AI Adoption
Those guardrails include defining what automated technology the government wants to focus on and categorizing it by how it helps and assists with repetitive tasks.
Creating a Personalized, Digital Experience in Government
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
How to Engage Partners and Sustain a Modernization Project
Potential partners for your modernization project are at various levels across your agency. Here are some practical ways to connect with those groups.
Reclaim Your Time: How to Boost Personal Productivity
Do you feel like you don’t have enough hours in the day to get things done? Here are several ways you can decompress and make time for the things that matter most.
How a Flexible, Hybrid Cloud Drives IT Modernization
Adam Clater, Chief Architect for Public Sector at Red Hat, stressed that taking advantage of the cloud must extend beyond the basics in government.
Practical Tips for Pitching a Modernization Project
Federal agencies are capitalizing on the “Shark Tank” model to pitch and fund high-impact technology projects that will improve citizen services, boost security and reduce outdated and insecure systems.
