Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.
Posts By Nicole Blake Johnson
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
As Director of GSA’s Technology Transformation Services, Cheriyan wants to see IT transformation take root at scale by focusing on seven key areas.
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Those guardrails include defining what automated technology the government wants to focus on and categorizing it by how it helps and assists with repetitive tasks.
Ultimately, to improve digital services and overall CX, agencies must first understand who their customers are. These Adobe experts explain how.
Potential partners for your modernization project are at various levels across your agency. Here are some practical ways to connect with those groups.
Do you feel like you don’t have enough hours in the day to get things done? Here are several ways you can decompress and make time for the things that matter most.
Adam Clater, Chief Architect for Public Sector at Red Hat, stressed that taking advantage of the cloud must extend beyond the basics in government.
Federal agencies are capitalizing on the “Shark Tank” model to pitch and fund high-impact technology projects that will improve citizen services, boost security and reduce outdated and insecure systems.