Federal agencies are moving full steam ahead with cloud adoption — backed by a suite of new policy changes aimed at removing barriers to cloud procurement, security and workforce challenges.
Most agencies are accustomed to managing PDF files, Word documents and other standard text inputs. But traditional systems for managing this type of content are incapable of keeping up with the growing diversity, increasing size and the volume of unstructured content (video, audio and more) that government employees and citizens are rapidly producing.
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
With the escalating adoption of bandwidth-hungry SaaS applications, agencies must rethink their WAN strategies and how they can deliver modern capabilities.
Agencies that replace paper forms with digital self-service solutions, streamline static PDF forms and digitize end-to-end processes can expect big gains.
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
As Director of GSA’s Technology Transformation Services, Cheriyan wants to see IT transformation take root at scale by focusing on seven key areas.
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
