Communicating Cybersecurity: How to Combat Confusion
“Words matter. And how we communicate trust — or a lack of trust — to those in our organizations impacts how people react to and receive the cyber practices and processes we’re advocating for.”
Posts By Nicole Blake Johnson
Is Your Relationship With Data Helping or Hindering Progress?
“We don’t know what the next big thing is that we will be able to do with data.”
Racial Equity at National Parks: Data-Gathering and Conversations
Personal stories give data a voice and invite us to connect with those around us who are most impacted by the problem.
Empowering Frontline Employees to Lead a Culture of Innovation
“Imagine the raw power of 225,000 uniquely qualified individuals who are given the tools and permission to make a health care system better.”
Washington State Is Developing a Cloud-Native Workforce
The average age of Washington IT employees is mid-50s. It’s a number that state CIO Bill Kehoe thinks about often.
How a Massachusetts City Puts Cloud First Into Practice
What happens when the need for innovation outweighs both the capacity of the IT department and the city’s ability to invest in more hardware and people to manage it?
3 Keys to Putting Cloud-First Into Practice
City officials from Revere, Massachusetts, discuss how they approached rolling out their cloud strategy.
Want to Improve CX at Your Agency? Learn What Makes You (And Others) Tick
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
How State and Local Gov Leaders Are Putting CX Metrics to Use
They shared their thought process for fostering competencies around data-driven customer experiences for digital services, plus more.
5 Tips for Using Data to Fuel Change at Your Agency
No agency has all aspects of data sharing down to a science, but we are seeing greater awareness around what data can do