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Making Mobile Matter

One of the most exciting trends in government is mobility. With the flood of consumer devices entering the workplace, the public sector has looked at ways to implement mobile to improve communications strategies, cut costs, increase employee productivity, and transform collaboration across government agencies.

Many of these strategies are still in their early stages. In this report, Making Mobile Matter: Implementing Your Mobile Enterprise Strategy, GovLoop highlights how agencies can effectively implement an enterprise wide mobile strategy. We explore strategies to create mobile apps for employees, the importance of mobile device management services, enterprise app stores, and the impact of mobile on the IT community. We also consider lessons learned from citizen-facing applications and what lessons learned can be derived from citizen focused campaigns.

Mobile strategies have been promoted at the highest levels of government. In May 2012, the Obama Administration launched the Digital Government Strategy. At that point, only 35% of adults owned a mobile device, while today that number is nearly 50%. Additionally, in May 2013, there are well over one million commercial apps available to download across major mobile platforms.

With the explosion of devices and apps, these tools have begun to enter the workplace and agencies are looking to capitalize on the wealth of opportunity presented by mobile. Increasingly, agencies are aiming to be “screen-agnostic.” This requires leveraging technology to create new kinds of infrastructures and architectures to support mobile in government.

As mobile becomes the new normal for government, agencies must share resources, best practices and case studies to accelerate adoption. With the integration of additional technologies into the public sector, such as cloud computing, government is now uniquely positioned to take advantage of the mobile revolution, and modernize agencies to suit the needs of an efficient and productive workplace.

When researching this report, GovLoop spoke with industry and government mobile pioneers to highlight the leading case studies, best practices and strategies to overcome common challenges. This report has three distinct sections. The first section of this report outlines the state of mobility in government based on the results of our survey of 155 government innovators and employees leveraging mobile. Some key highlights from the survey include:

  • Organizations are at the early stages of mobile app development and adoption
  • Many agencies do not have the budget or staffing resources to develop enterprise apps
  • Agencies have focused development of apps to assist in collaboration, facilitate remote work and improve employee productivity.

The second section focuses on lessons from industry and government mobile pioneers, providing case studies, lessons learned and strategies from the State of Indiana, Transportation Security Administration, the State of Mississippi, as well as industry leaders from HP, BMC/ Winvale, Dell and EMC. In these case studies, leaders show how mobile is reshaping IT engagement with government employees, the impact of consumerization, how to remain secure and the power of mobile data. The final section of this report provides a mobile cheat sheet, additional resources and strategies to help agencies get started on their journey to adopt mobile technology.


Thank you to our industry partners for sponsoring the GovLoop Report, Making Mobile Matter.