The world lost a great innovator this week, but the way we honor his memory is to be inspired by the stories he told and the example he set. You are never too old to start innovating.
New tools, methods and technologies have been implemented and acquired to help governments innovate. We can not let this opportunity to transform the public sector slip through our hands. More than innovating, we need to create innovators in the public sector.
How do we become better innovators? How can we, no matter our position, drive change and increase the public value of government? That is what I want to explore over the next seven weeks.
Everywhere you look, government agencies are juggling a number of IT modernization initiatives. Introducing new technology is exciting and leads to better services for constituents, but it can also be extremely challenging to implement for many reasons.
How a chatbot disrupted the entire digital customer service experience for the Montana Motor Vehicle Division and the rogue project that made it possible.
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
Creative problem solving (CPS) is a method for creatively approaching a challenge to develop ideas and potential solutions to problems.
Internal barriers to innovation can arise, from a shortage of designated staff to provide oversight and monitoring of implementation, and also if a Plan-Do-Check-Act cycle isn’t utilized.
The following post is an excerpt from the introduction of the book I’m writing — Moderator’s Matter: How to have conference sessions that don’t suck. The book is still in the works, but I thought I would share some of the sections as they are in progress. Before detailing why moderators matter, it is important… Read more »
By helping to create a centralized benefits website for veterans, Marcy Jacobs has made accessing care easier and more intuitive than ever.