You hear it all the time: Governments are going digital. But what exactly does a digital transformation entail?
Digital transformation can be defined as a way to enhance employee functions or citizen services so that users can easily access them from anywhere, at any time and with any device. It’s about doing, and chances are your agency or office is in the thick of it.
Whether or not you have a direct role in digital efforts at your agency, every employee plays a part and should understand how technology is changing the nature of their jobs and the communities they serve. In this in brief, we explore the benefits and challenges of digital transformation, as well as tips for advocating for and tracking the benefits of transformation.