Posts Tagged: digital transformation

Travis County Makes Audits Less Taxing

Travis County, Texas, is legally required to audit its property tax refunds, but a heavier workload (and no additional resources) made that increasingly difficult — until the auditor’s office implemented a new automated analytics tool, that is. Processing time has plummeted by 91%, among other dramatic achievements.

5 Pitfalls of Digital Transformation (and how to avoid them)

It feels like everybody’s in the midst of a digital transformation these days. I had the privilege of having a front-row seat to the U.S. Department of Veterans Affairs successful transformation when I was its Chief Technology Officer and have since served as a crisis engineer on many failing digital transformations. Here are five pitfallsRead… Read more »

Digital Transformation: How Agencies Meet the Expanding Expectations of Constituents

Constituents have increasingly high expectations, and government agencies are pressed to do more with limited resources. Digital tools, such as artificial intelligence, can transform how government meets public needs and supports agency staff.

Driving Innovation and Compliance: Why AI-Powered Automation Is Crucial for Federal Data Management Strategies

Data management has become a critical aspect of operations across the federal government in the digital age. The sheer volume of data generated daily requires efficient and effective management tools. Enter artificial intelligence (AI)-powered automation, a catalyst for enhanced data management and governance in government.

To Help the Public, Give Your Own Staff Better Digital Tools

One very impactful way to improve public service delivery is to create tools to help operational staff do their jobs more effectively or efficiently.

Combined Applications Can Help Bring a Human-Centered Approach to Public Services

Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.