Data is one of the most valuable resources that governments must use to better serve citizens. Despite this, data is increasingly causing headaches for agencies at every level. Governments can’t keep up with the legal demands for their data.
For instance, the Education Department (ED) took 10 working days on average in 2018 to process one type of major federal records request where the desired information existed in a small amount of records. The Office of Open Government (OOG) in Wisconsin’s Justice Department (DOJ), meanwhile, reported in 2019 that its employees took an average of 11 calendar days to respond to all record requests in the first half of the year.
These are only two examples, and agencies of all stripes suffer from similar data pains. This worksheet by GovLoop and Exterro will help your organization understand what kind of requests it might handle and how an electronic discovery (e-discovery) solution can help.