“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
Posts Tagged: data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
Agencies need to pay attention to the people, processes and other factors that can either undermine or advance their innovative initiatives.
Your data has a time value, whether you’ve explicitly acknowledged it or not.
Here are four ways agencies at any level can improve the quality of the data used in making their decisions.
Here are three ways can leverage data analytics and cloud computing to serve the public more effectively.
As agencies cloud-enable their operations, they have an opportunity to leverage insights from SaaS application data to steer their organizations forward.
We all know that the Defense Department (DOD) operates across land, sea, air and space. But there’s another domain for which it’s not always recognized: information.
Having large quantities of data is like receiving multiple free cups of coffee: At first, it seems great, but then it takes up too much space.
Equitable listening is the backbone of leadership, from agency front lines to the C-suite. Seeking to understand the needs of those we serve is paramount.