Remember how agencies interacted with constituents 12 months ago? Fast-forward to today, and citizen experience is digital, seamless and personalized.
Posts Tagged: data
Data is the engine that drives progress throughout government. When data is up to date and accessible, it can be harnessed to improve business processes.
Federal agencies need to develop quickly to keep up with changing workflows, dynamic citizen needs and new innovative technologies. Low-code can help.
Simple, fast and accessible are words that historically have not been associated with government technology systems. But the realities are shifting. Key to this turning tide has data.
Government service and support get a bad rap — mainly due to legacy systems. Rather than completely replace these systems, federal agencies can use low-code to enhance them.
Learn how using low-code to create powerful experiences — particularly around self-service — can increase access to government services and programs.
Where interactions suffer is when the quality of data doesn’t match documentation requirements. Improving the citizen experience can resolve these issues.
Consider all the information passing through 911 dispatch centers on a daily basis: addresses, names, medical conditions and more. What can it be used for?
To build an effective and scalable experience, organizations must understand all aspects of their customer interactions and focus on three main levels of CX
Ensuring that data is fully available and accessible can be a major barrier for many agencies in achieving a truly data-driven culture.