How to Cross the Analytic Divide and Democratize Data
How can agencies close this divide between the people who can and cannot analyze data?
Posts By Mark Hensch
Getting the Info Your Agency Needs in Moments that Matter
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
Avoiding Ransomware Horror Stories
Here are three ways agencies can prepare for and avoid ransomware attacks disrupting their product and service delivery to constituents.
How to Keep Employees and Constituents Happy
Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.
Meeting Your Agency’s Need for Speed
DevSecOps is a business methodology that can help agencies quickly deliver products and services to the public without sacrificing security.
3 Reasons to Grow Your Emotional Intelligence
Emotional intelligence has broken through as a crucial quality for government employees.
Improving Your Agency Without Limits
Here is how agencies can modernize how they operate so they have agile people, processes and technologies that can continuously improve.
Q&A: Getting Schooled on Zero-Trust Security
“A lot of people get confused about zero trust. It is to some extent a marketing term. Zero trust as a concept is relatively straightforward.”
What Agencies Can Learn from Moving
Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.