Take your government hat off for a moment. Think about the last time you made a request to — or used a service provided by — a federal, state, local or tribal government agency. What was your experience like? Was that interaction positive? Did you get the help you needed?
Understanding your customers’ needs requires a level of empathy that goes beyond checklists. When agencies prioritize inclusion, engagement and data to guide their customer experiences (CX), both the public and government employees benefit.
Get your free copy of this new in-brief to learn how governments at multiple levels are prioritizing CX and explore practical ways you can channel your inner customer to advocate for the people you serve in new ways.
Author: Nicole Blake Johnson, Managing Editor, GovLoop
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