Transitioning to a cloud-based CX solution is how agencies will reap big rewards in terms of more efficient operations, easier management and better CX.
Posts Tagged: CX
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
The top drivers included replacing aging systems, improving delivery of mission objectives, citizen experience and security posture.
Explore survey results about government CX and learn the elements and technology solutions to consider when improving government CX.
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Based on the survey data and research conducted by GovLoop, several trends emerged about how agencies view cloud and its alignment to customer experience.
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Cybersecurity and the citizen experience (CX) present a balancing act for agencies as although both are important, they’re often short on money and time.
Recent initiatives suggests that the federal government is more focused on strengthening the customer experience (CX) it provides than ever before.
Here are tips that can apply across agencies for finding the right cloud strategy to improve services, reduce costs and even, improve customer experience.