While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
Posts Tagged: CX
Here’s how to improve customer experiences through more thoughtful use of technology and cross collaboration.
Why is federal customer experience so hard?
Agencies often suffer from low approval ratings, lower than the private sector. So how can even behemoth agencies reinvent themselves? Paying more attention to experience management (XM) is a great start.
Formalizing and distributing knowledge about CX is critical. However, there are a few elements of digital government that seem to have been overlooked.
Training helps articulate agency expectations and competencies around fostering a customer-centric mindset, but there’s more at play.
“It’s imperative for agencies to reach people regardless of where they live, their technological capabilities, or financial resources.”
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
How can agencies continue an inclusive journey to deliver multichannel, human-centered services at a scale unlike any organization before?
Finding qualified customer experience professionals for government agencies continues to be a great challenge.