The Technology Solutions Council is a partnership between private companies and the government GovLoop community who are focused on researching, collaborating and enhancing technological solutions, processes and services. This exclusive group is comprised of the following partners: About the Council: Oracle is the world’s largest business software company, with more than 345,000 customers. And onlyRead… Read more »
Search Results for: Stan Buch
GovLoop Leader Challenge: What Would YOU Do?
Greetings GovLoopers (GovLoopies?): In an effort to get the conversations flowing about leadership strategies that work, at work, from time to time we’ll post a ‘hypothetical’ leadership challenge here on this discussion board. Our goal is to ask what would you do as Government Leaders in a given situation. As with all things leadership, thisRead… Read more »
Young AFGE Member Describes His Experience at the AFL-CIO NextUp Summit
Earlier this month, I had the opportunity to join with other young AFGE members to represent our union at the 2011 AFL-CIO Next Up Young Workers Summit in Minneapolis. The conference brought together young union members, youth activists and student groups from around the country to participate in a forum addressing the challenges facing youngRead… Read more »
Are We Ready to Provide Great Customer Service in the Federal Government?
Yesterday, April 27, 2011, President Obama issued an Executive Order: Streamlining Service Delivery and Improving Customer Service. In a nutshell, it directs agencies to develop and monitor customer service plans and measures and to solicit customer feedback to improve service. It calls for agencies to use technology to streamline customer service and to emulate practicesRead… Read more »
The Biggest Barrier to Great Customer Service? Egos!
I had an interesting discussion with an esteemed colleague about my last blog post on making sure portal sites add value. One of my suggestions was to adopt a common design and publication standards across all agencies covered by the portal. He said, “Here’s a fact…every government entity will do what is in its bestRead… Read more »
If Your Portal Doesn’t Add Value, We’ll Use Google
I remember when I first heard the term, “portal.” The concept of a home page that would aggregate links to content from other sites around themes made so much sense to me. Indeed, it was a huge step in the right direction – more than 10 years ago. Today – many years later – customers’Read… Read more »
Government Websites Yak, Yak, Yak
I just finished judging the web entries for the 2011 Clearmark Plain Language Awards. Much better entries this year. Some real models for government agencies to use as they implement the Plain Writing Act. One of the benefits of the Clearmark Awards – in addition to the chance for some great recognition – is thatRead… Read more »
Friday Fab Five: Glass Jaws, Smack-Talk, and Philosophical Musings
Why not take a quick break from the Madness? It’s the… Friday Fab Five! That special time when we feature five memorable moments from the previous week that were especially awesome. The Most Commented Blog of the Week goes to On public comment and public officials — PJ Crowley, Stanley McChrystal and glass jaws byRead… Read more »
Fundamental Design of Learning Activities
by Aaron Silvers (ADL). Aaron Silvers has innovated the design and production of learning experiences with a variety of technologies for organizations large and small, in both the private and public sectors, for over 15 years. He led the development of a number of SCORM 2004 content examples. Aaron returned to ADL in 2010 asRead… Read more »
Successful Web Leaders Communicate Successfully
I haven’t talked about leadership for awhile. So let me beat that drum a bit. Web managers/editors/innovators (I’m still searching for the right moniker) have always been – and must always be – leaders to be successful. We have no delegated authority over all the people we need to get the job done. So weRead… Read more »