School is back in session, and kids aren’t the only ones who’ll have the opportunity to learn new things this month. 

September’s online training line-up is ready, and we’ve got topics to pique your interest; from acquiring softer skillsets like including empathy in CX to learning the latest data security strategies. 

Take a look at the list below and don’t forget to sign up, even if you’re busy the day of. We’ll send you a recording the next day that includes expert advice from government and industry guest speakers, which you can watch and share with your peers.  

How a Little Empathy Can Improve CX 

Services, apps, processes, forms, and community outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset.

Join us online Monday, Sept. 8, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from Greg Kihlstrom, Consultant, Advisor, Speaker and Coach, The Agile Brand, about how to incorporate empathetic CX into your strategies and programs.

How Far AI Has Come and Where It’s Headed

Understanding where AI stands today — and where it’s headed — can feel like a full-time job.

Join us on Wednesday, Sept. 10 at 2 p.m. ET / 11 a.m. PT for an insightful conversation with government and industry experts as they explore the current state of AI in the public sector, emerging applications, and the challenges that lie ahead.

You’ll hear from:

• Miles Latham, Director of AI, State of Vermont
• Chris Radich, Public Sector CTO, Customer Success VP, UiPath

The Current State of Data Security

Data security in government is more than just firewalls and encryption — it’s a complex ecosystem shaped by mandates, legislation, privacy laws, and internal governance. From how agencies document and manage data to the technologies they use to store and access it, every layer matters.

Join us on Wednesday, Sept. 24 at 2 p.m. ET/11 a.m. PT for a timely discussion with government and industry experts on the current state of data security in the public sector.

Tips for Effective 1:1 Meetings

As a supervisor, one-on-one meetings are one of the most powerful tools in your toolbox. Yet, managers and direct reports alike tend to dread them.

It’s time for a mental reset on these meetings. Join us online Monday, Sept. 29, from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from Jeanine Cogan, Ph.D., PCC, Executive Consultant and Leadership Coach, for a deeper understanding of why one-on-ones matter so much, and how to make them more effective for both parties.

How to Manage Yourself

The end of the fiscal year is approaching. So how do you feel? Are you carrying stress on your shoulders? If you could go back in time, how would you handle things differently this year?

Join us online Tuesday, Sept. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT and hear from a workplace expert about how to better manage yourself. From time management to self-care, we’ll cover the key areas to focus on, enabling you to perform your job effectively without stress and burnout.