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13 Tips to Cultivate Trust in Government

In order for a project, program, department, agency or the entire government to function properly, you first need trust. But cultivating and growing that trust can be difficult, especially within large organizations.

Tim McManus is the Vice President for Education and Outreach at the Partnership for Public Service. Earlier this week the Partnership hosted author Stephen Covey, author of the Speed of Trust, for a townhall. Covey also participated in a DorobekINSIDER book club last year. You can hear the hour long conversation here.

McManus told Chris Dorobek on the DorobekINSIDER program that trust is essential not just for cultural and social reasons but for economic reasons too.

Covey’s 13 Behaviors of Trust:

  1. Talk straight.
  2. Demonstrate respect.
  3. Create transparency.
  4. Right wrongs.
  5. Show loyalty.
  6. Deliver results.
  7. Get better.
  8. Confront reality.
  9. Clarify expectations.
  10. Practice accountability.
  11. Listen first.
  12. Keep commitments.
  13. Extend trust.

“Trust is at the core of really good communication. Without trust a project will take longer to complete, will be more bureaucratic and non-transparent,” said McManus.

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Henry Brown

Often times it is decided that Be Honest is assumed but IMO that is a major pitfall and the lack of honesty will very rapidly destroy what ever trust has been developed.