9 Awesome Programs from GSA OCSIT Office on Government Communication

Pretty awesome 2011 annual report on GSA OCSIT.

Lots of great nuggets but here’s my top 9 favorite program updates in GSA’s own words:

1) FedRamp -The FedRAMP PMO has fully vetted baseline security controls, requirements and documentation with both government and industry stakeholders, receiving over 1,100 comments between November 2010 and January 2011. FedRAMP will deploy fully during FY12 and is expected to be mandatory for agencies to use when
acquiring cloud services.

2) Apps.gov – Access to more than 3,000 cloud-based products and services. The site receives
about 3,800 hits per month. Agencies have purchased more than $5 million in
cloud-computing services and products.

3) Data.gov

-Went from 47 data sets in 2010 to 270,000+ in 2011 and 390,000 in 2012
-Apps developed from data – 0 in 2010 to 237 in 2011 to 1079 in 2012

4) Challenge.gov – Within the first year, Challenge.gov posted 130 challenges, 36 federal
agencies participated, and agencies awarded more than $38 million in prize money

5) GSA Social media – We created a robust presence for USA.gov and GobiernoUSA.gov on
Twitter, Facebook, YouTube, Tumblr, Scribd, and Flickr; currently with more than
150,000 followers on Twitter and 31,500 Facebook fans

6) USA.gov – USA.gov improvements encourage the public to interact with our websites and have
resulted in over 55 million visits to USA.gov, 40,000 poll responses and about 500
visitor comments.

7) National Contact Center – In FY 2011, the National Contact Center answered over 1.1 million
inquiries from the public. In addition, the center’s knowledge base was accessed over 5
million times by users who sought and found answers on Answers.USA.gov.

8) Mobile Gov– Agencies are more aware of Mobile Gov; community of practice members almost doubled over the summer, 80 apps/mobile sites–tripling the size of the mobile gallery–at Apps.USA.gov,and hundreds of participants in workshops, trainings and online discussions.

9) Web Manager University – During FY11, Web Manager University hosted 81 training events and
trained over 10,000 attendees from nearly 100 federal, state, and local agencies across
the country. This represents an increase in attendance of 40 percent over FY10.
Student satisfaction ratings averaged at least 4 out of 5, with nearly one-third rating their
class 5 out of 5. We also conducted the eighth annual Government Web & New Media Conference, the
largest gathering of government web and new media professionals in the U.S, attracting
over 500 attendees

Full report:

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