Awesome New Guide to Using Twitter in Government
http://faculty.maxwell.syr.edu/iamergel/files/Mergel_2012_A%20Managers%20Guide%20for%20Using%20Twitter%20in%20Government.pdf
http://faculty.maxwell.syr.edu/iamergel/files/Mergel_2012_A%20Managers%20Guide%20for%20Using%20Twitter%20in%20Government.pdf