Five federal websites have been chosen as good examples of best practices in government websites. What jumps out at me is that, aside from it not being all about Web 2.0, is that each of these agencies are strong examples of making their site about the user, not all about the agency.
Clearly, Web 2.0 tools foster this by definition. But my belief is that it takes a finer touch than slapping together a bunch of the latest social media tools. What other thoughtful examples in the federal sector do you see out there of “user first” in action?