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Posts Tagged: technology
Businesses and urban residents are embracing technological innovation faster than many cities can react. With digital change happening in hyper-speed, urban leaders need to act now to bridge the technology gap between their cities and stakeholders.
The success of 311-model continues to inspire and ignite innovation.
What is the right balance between security and access for my data?
Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.
Everyone loves conferences—from the chance to hear inspiring keynotes to the opportunity to network with peers, they offer great content in a convenient package. However, it’s not always easy for government employees to step away from their desks and get the required budget to attend conferences. That’s why we’re hosting the completely virtual and completelyRead… Read more »
We’ve gone far and wide to provide you with perspectives on the possibility and promise of AI applied to government services, but today I’d like to talk about where we are today and what I hope the future holds for a technology that in many ways is still in its infancy.
The first step in creating integrated digital experiences for both government employees and citizens is to achieve a single, comprehensive view of the citizen.
As government moves forward with AI, agencies can bring these types of commercial best practices to citizens to improve the customer experience.
The intake process is where project proposals are reviewed to determine how important they are—and whether they should get the green light to proceed, be tabled for a later date, or be rejected outright.