Posts Tagged: technology

The Evolution of 311 and Government Customer Service

Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.

Virtual Summit: The Intersection of Management and Technology

Everyone loves conferences—from the chance to hear inspiring keynotes to the opportunity to network with peers, they offer great content in a convenient package. However, it’s not always easy for government employees to step away from their desks and get the required budget to attend conferences. That’s why we’re hosting the completely virtual and completelyRead… Read more »

The Promise of the Future with Artificial Intelligence

We’ve gone far and wide to provide you with perspectives on the possibility and promise of AI applied to government services, but today I’d like to talk about where we are today and what I hope the future holds for a technology that in many ways is still in its infancy.