The following PMP® exam sample question is taken from the Free PMP Exam Simulator at http://free.pm-exam-simulator.com – The answer is at the very bottom:
Cultural resistance is the root cause of quality issues according to whom?
B.) Malcolm Baldridge
Hint: Juran is credited for adding human dimensions to quality management.
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ANSWER AND EXPLANATION:
The correct answer is C
Explanation: Juran says the cultural resistance or resistance to change is the primary reason for quality problems.